7th International Conference on the Quality of Information and Communications Technology
The ICT industry is becoming global. More and more companies are establishing partnerships with ICT organizations. The diversity of culture and the dispersion over time and space require novel techniques, tools, and practices from many disciplines to overcome challenges and to take advantage of opportunities global ICT engineering offers. While it can bring several benefits, ICT outsourcing entails some risks. As it is the case in other types of investments or business ventures, the risk associated to an ICT outsourcing project must be evaluated and managed.
In times of crisis such as the one that we have been going through in the international financial markets, with dramatic consequences in many countries, many companies have started to implement ICT insourcing strategies. Insourcing (or contracting in) is often defined as the delegation of operations or jobs from production within a business to an internal (but 'stand-alone') entity that specializes in that operation. ICT insourcing is a business decision that is often made to maintain control of critical production or competencies, while reducing costs. This movement towards ICT insourcing also has roots on the fact that many companies had less than satisfactory experiences with ICT outsourcing, including poor performance in customer support by companies who provide 24/7 customer and technical support.
Topics of interest include, but are not restricted to:
Authors should submit to http://www.easychair.org/conferences/?conf=quatic2010 a PDF version of their paper. Papers must be in IEEE format and not exceed 6 pages, including figures, references, and appendices. Submissions must be original and will be reviewed by the Track Program Committee. Accepted papers will be published in the electronic IEEE proceedings of QUATIC’2010, subject to one of the authors registering for the conference. The authors of the 3 best papers of this thematic track will be invited to submit extended versions to the main track of the conference. More info on the QUATIC’2010 selection process and its tracks can be found at http://www.fe.up.pt/quatic2010.
|Abstract submissions:||9 April 2010|
|Paper submissions:||11 April 2010|
|Authors’ notification:||5 May 2010|
|Camera-ready:||27 June 2010|